Data, privacy and security
6 answers, under setting up the app.
Walkthroughs for this
- The first hourWhat to set up before your first real order: your business details, who is on the team, and the one habit that keeps the history straight.
- Every setting, tab by tabWhat each of the nine Settings tabs controls, and which ones are worth visiting before your first real order.
- What lives in Shopify, what lives here, and which way it movesThe app and Shopify hold different parts of the same business. This is the map: what is created where, what syncs both ways, and what cannot be changed once it is placed.
Answers
How do I download my data?
In Settings, Data, download your leads, companies, orders, vendors and purchase orders as CSV files, any time. The same downloads are on the Plan page.
What happens when I delete something?
Every delete asks you to type the word delete (turn that off in Settings, Deleting), and what is also in Shopify is deleted there too. Shopify keeps some orders, like ones paid through its own checkout: those stay in both places.
What happens to my data if I uninstall?
Shopify asks apps to erase a shop's data 48 hours after it uninstalls, and VerifiedHive does: leads, companies, contacts, orders, vendors, purchase orders, forms and settings. Your Shopify orders and companies stay in Shopify, and files in your Shopify Files stay there. Download anything else you want to keep first.
A customer asked for their data, or to be deleted.
Shopify sends these requests to the app. A request for a copy waits in Settings, Data, Privacy requests: press Download their data, send it to them, then press Mark as answered, within 30 days.
A request to delete is done for you: their leads, notes, contact record and files are deleted, and their name and details are removed from orders, which stay as your records.
Where is my data kept, and who can see it?
On Google Cloud in the United States (Iowa), encrypted at rest, sent over encrypted connections and backed up daily. Every request from Shopify is checked, so one store can't see another's data.
We never contact your leads, buyers or vendors, and we look at your store's records only to answer a question you send us. The Privacy Policy has the details.
Where do address suggestions come from?
From Google Maps. As you type a street, matching addresses appear; pick one and the rest fills in. What is typed goes to Google only to find matches, and isn't stored. Address questions on your forms do the same for your customers, and each can have suggestions turned off.
Ask the guide
A question in your own words, answered from these pages and nothing else, and you can keep asking. It has no access to any store, so ask it how something works rather than about one order of yours.
Still stuck
Email verifiedhive.us@gmail.com with your store’s address and what you are looking at.