Notifications and email
3 answers, under setting up the app.
Walkthroughs for this
- The first hourWhat to set up before your first real order: your business details, who is on the team, and the one habit that keeps the history straight.
- Every setting, tab by tabWhat each of the nine Settings tabs controls, and which ones are worth visiting before your first real order.
- What lives in Shopify, what lives here, and which way it movesThe app and Shopify hold different parts of the same business. This is the map: what is created where, what syncs both ways, and what cannot be changed once it is placed.
Answers
Does VerifiedHive send emails?
No, so your buyers and vendors always hear from you, and nothing lands in spam from a shared address. Their links go out from your own email app (Share, Email), or you copy them into any message.
Shopify sends a payment request or a shipping confirmation when you choose to, and alerts for your team come from Shopify Flow.
Which events can send me an email?
In Shopify Flow, VerifiedHive CRM has six triggers: CRM request created, Order sent for approval, Order approved, Order changes requested, Vendor application received and Vendor replied to a purchase order. Add the action Send internal email to each one you want.
Settings, Notifications has the steps, with a subject and message ready for each.
How do I change or stop those emails?
In Shopify Flow: edit the workflow's email, or turn the workflow off. Shopify Flow sends them, not VerifiedHive.
Ask the guide
A question in your own words, answered from these pages and nothing else, and you can keep asking. It has no access to any store, so ask it how something works rather than about one order of yours.
Still stuck
Email verifiedhive.us@gmail.com with your store’s address and what you are looking at.