Something isn't working
4 answers, under setting up the app.
Walkthroughs for this
- The first hourWhat to set up before your first real order: your business details, who is on the team, and the one habit that keeps the history straight.
- Every setting, tab by tabWhat each of the nine Settings tabs controls, and which ones are worth visiting before your first real order.
- What lives in Shopify, what lives here, and which way it movesThe app and Shopify hold different parts of the same business. This is the map: what is created where, what syncs both ways, and what cannot be changed once it is placed.
Answers
A page says Not up to date in Shopify.
Press Try again. If it keeps saying so, email us the number of the company, location or order.
Shopify asks me to approve updated permissions.
When an update to VerifiedHive needs a new permission, Shopify asks the next time you open the app from your Shopify admin. Approve it to keep everything working. VerifiedHive asks only for what it uses.
The import from Shopify is slow or stopped.
Keep the Companies page open while it runs; if you leave, it carries on where it left off when you come back. If it says The import stopped, press Import companies and orders from Shopify to start it again.
A page shows an error, or a button does nothing.
Reload the page and try again. If it keeps happening, email us your store's address, what you pressed, and the number of the lead, company, order, vendor or purchase order.
Ask the guide
A question in your own words, answered from these pages and nothing else, and you can keep asking. It has no access to any store, so ask it how something works rather than about one order of yours.
Still stuck
Email verifiedhive.us@gmail.com with your store’s address and what you are looking at.